Privacy notice

1. Who is responsible

Estate Studio operates the platform and determines how account administration, platform security, service communications and platform usage data are processed. A builder, developer, realtor, architect or other customer whose name appears on a published property website generally decides why your buyer enquiry is collected and how it will be followed up. That customer is identified on the page where you enquire. Depending on the activity and applicable law, the customer and Estate Studio may each have their own obligations.

2. Data we process

• Account and organisation details, including name, work email, role, login verification and subscription information.
• Project content such as floor plans, room labels, property assets, revisions, review decisions and publication settings.
• Buyer enquiry details submitted voluntarily, including name, email, phone number, message, property context and consent record.
• Technical and security information such as device/browser data, IP-derived abuse signals, session records, audit events, errors and basic product analytics.

3. Why data is used

We use data to provide a service you request, operate accounts and subscriptions, authenticate users, isolate customer workspaces, deliver enquiries to the relevant property organisation, prevent fraud and abuse, keep an audit history, support customers and improve reliability. Where applicable law requires consent, the specific form asks for it before collection. Buyer details are not sold and are not used by Estate Studio for unrelated advertising.

4. Notice, consent and choices

Creating a Studio account requires you to acknowledge this notice and agree to the Terms; returning users do not have to repeat that acknowledgement at every sign-in. The acknowledgement is not treated as blanket consent for every processing purpose. Where consent is the appropriate basis, the relevant form states the purpose and records your choice. You can decline an optional enquiry or withdraw consent by contacting the property organisation shown on the website or Estate Studio. Withdrawal does not invalidate earlier lawful processing, and some records may still be retained where law permits or requires it.

5. Sharing and processors

Data may be shared with the customer organisation responsible for a property, authorised members of its workspace, and vetted infrastructure, database, email, analytics, security and payment providers needed to operate the service. Providers receive only the access needed for their function and are expected to protect it. Payment details will be collected by the chosen payment provider; Estate Studio should not store full card or UPI credentials.

6. Retention

Account and project data is retained while the service is active and for a reasonable period required for recovery, disputes, security and legal obligations. Buyer enquiries carry an organisation-plan retention period and may be deleted or anonymised when no longer needed. Backups may expire on a delayed schedule. A customer remains responsible for its own legally required retention and deletion decisions.

7. Security and international processing

We use tenant isolation, role-based permissions, encrypted transport, private storage, audit trails, secret-managed credentials and access controls. No system can promise absolute security. Infrastructure providers may process data in locations outside your state or country, subject to contractual and legal safeguards and any transfer restrictions that apply.

8. Your rights and grievances

Subject to applicable law, you may ask for a summary of processing, correction, completion, erasure, withdrawal of consent or grievance resolution. Contact privacy@residence.builders and identify the relevant organisation or property. We may need to verify your identity and may route a buyer request to the customer organisation responsible for that enquiry. You may also use any complaint or appeal route available under applicable law; this notice does not restrict those rights.

9. Children

The service is intended for businesses, property professionals and adults evaluating property. It is not designed to knowingly collect children’s personal data. Do not submit a child’s information unless lawful parental or guardian authorisation and any required safeguards are in place.

10. Legal framework and updates

This notice is written with India’s Digital Personal Data Protection framework in mind, but another law may apply based on where a person or customer operates. Official materials include the Digital Personal Data Protection Act, 2023 and the Ministry of Electronics and Information Technology’s Digital Personal Data Protection Rules, 2025. Material changes will be posted here with a new date. Customer organisations should obtain qualified advice for their own processing and markets.